Help Center
Customer Help Center
Find answers to your most asked questions!
Pricing and Shoot Packages
We capture vacation memories, personal branding photos, dating profile photos, engagements, proposals, honeymoons, baby annoucements, family reunions. We can pretty much capture anything with our current pricing except for: events over 2 hours, weddings, or boudoir.
SEE PRICING HERE
All photographers in a city have the same pricing.
Hassle-free booking and 24/7 support
Choose from vetted and highly rated photographers. Hassle-free booking and clear cancellation policy
Explore with a local
Your personal photographer also acts as an informal tour guide with all the best photo spots and local secrets for what to see, eat, & do in town
Photo Editing
All photos are edited for light, composition, and vibrance to make your photos gorgeous.
High Resolution Digital Files
Your photo package will include 15, 30, 45, or 60 digital files of your choice.
Quick Turnaround
Receive your photos within 5 business days of your photoshoot, but usually sooner! Download your choice of 15, 30, 45 or 60 digital photos (depending on your package)
Print Release
Turn your digital photos into cherished prints & wall art! Use our printing partners and get FREE SHIPPING – as low as $1 USD for 4×6 luster prints.
Shoots outside city limits may be subject to a small travel fee. Please check with your photographer to confirm the fee and their availability to travel before booking. If there is a fee, you can pay this in cash on the day of the shoot or online through Local Lens.
Payment for the shoot is required in full at booking. Travel fees or any extras will be paid later to the photographer. Your photographer is paid out until you recieve your photos.
All packages are bought as a single session, which means the time cannot be split. If you would like to have a photoshoot on two different days, you would need to purchase two separate packages (one for each day).
The photoshoot package you choose includes a set amount of photos, but you’ll be able to purchase additional digital files, prints (starting at $1 USD for a standard 4×6), or all of the photos directly from your gallery. Beauty retouches or background removal can also be added for an additional fee.
On communicating this preference to your photographer, you will be required to pay for the extra time before receiving your photos. The payment will be done via an online link.
If you are upgrading from an existing package to another package 2 hours or less, the difference between packages will be charged.
If you are booking extra time beyond the 2 hour offerings, then each 30 minutes is charged at an extra rate of $150 USD and you will receive 15 additional photos for every 30-minute increment of shoot time.
30 minutes is the minimum time you can extend a shoot. Payment must be received for the extra time before photo delivery. If payment is not received the photos for the entire shoot will be withheld.
Tips are appreciated but not expected. Any extra purchases you make from your gallery (such as additional digital downloads or prints) will also go to your photographer. Leaving your photographer a great review is also a nice way to show your gratitude.
All pricing is in USD
The Photos
All photos are delivered in a private online gallery where you can download your photos in high-resolution JPG format. Photographers upload photos, they go through a quick review, and then you will receive an email with your gallery link within five business days, but usually sooner.
Photographers professionally edit the photos by adjusting light and balancing color. Beauty retouching is not included, but can be requested for an additional fee from your gallery.
Photos in your private online gallery are delivered in JPG format. High-quality prints from our professional partner labs are also available for purchase. We do not offer photos in RAW file formats.
Delivering all the RAW files from a shoot is extremely uncommon since it mis-represents a photographers work if a RAW photo is shared across networks versus a fine-tuned stunning photo. It can take dozens of shots, adjustments, and poses to get the perfect set of photos for your gallery. We want you to get the best photos possible, and to do that takes time, careful selection, and skilled editing that is all included in the price you pay for the photo services. Think quality vs quantity. For these reasons we usually advise against giving out RAW photos, unless the photographer you choose is fine with it. Don’t worry though; your photographer will upload more than the amount of photos included in your photo package so you can pick all your favorites. If you feel there is a certain photo or pose that is missing, we’ll be happy to look into it for you!
You have the right to use the photos for personal use, so please share them, print them, and hang them on your wall! Your photographer and Local Lens retain the copyright of the photos. We would love to show off your amazing photos in our portfolio, but if you prefer to keep the photos private, just let us know.
If you feel like a photo or pose is missing, let us know and we will investigate this with the photographer.
Your gallery will remain active for a year, and then will be archived.
You can purchase all photos in your gallery for just $79 USD.
Marriage Proposals
Your proposal moment only lasts a few seconds. Capture that priceless reaction forever with beautiful photos your fiancée will love. Our local proposal photographers know all the best photo spots, when the best lighting will be, and how to beat the crowds to perfectly capture the magical moment.
Prices vary by city, ensuring you the best rates. Choose between 3 different packages that range from 60 minutes up to 2 hours. All Local Lens photographers are professionals that were handpicked for quality, style, and skill. High-resolution photos are retouched and delivered by email in a private online gallery within 5 business days. There are no separate fees for marriage proposals, but we do require a 1 hour minimum. See pricing for your destination here.
Depends on what you want!
1. The photographer can be hidden and ready to capture the moment, paparazzi-style. Afterwards, the photographer will introduce themselves and you both can enjoy a fun engagement photoshoot to capture the post-engagement glow. You might re-create the proposal again just to make sure you get a variety of proposal moment shots.
2. Another option is to book a normal photoshoot (you can say that a family member gifted you a shoot, or ask your SO if they would would want a local tour guide that takes photos) and then during the shoot propose and just the oportune moment in your chosen spot. This method usually results in the best photos.
These photos will be perfect for your official engagement announcement, wedding website, save-the-date cards, and wedding invitations!
Proposal photoshoots require more detailed planning, so the earlier the better! To ensure you get your preferred date, time, and photographer, we recommend booking at least 2-3 weeks in advance.
Usually. However, this depends on the photographer’s capacity to handle these details, and those extras will always incur an extra cost that is either paid to another provider or to the photographer direclty. Those extras are usually worth it! Ask your photographer if they are able to help with those details and what the extra cost would be.
For such a big moment, it is way too short. You will want an hour, trust us! Also, due to the nature of the detailed planning involved and the responsibility the photographer has in this big moment – the half-hour shoot option just is not financialy viable for most photographers.
Yes! You can make the inquiry and get the photographer and then once you are ready to pass communication off, just change the email in your Local Lens account and then the photographer will be communcating to the person you select.
Booking Terms
Shoots canceled by you for any reason:
• If you cancel more than 14 days before your shoot date, we will honor a 100% refund minus the 3% payment processor fee.
• If you cancel 14 days or less before the shoot date we will honor a 90% refund.
• If you cancel 7 days or less before the shoot date, we will honor a 75% refund
• If you cancel 3 days or less before the shoot date we will honor a 50% refund
• If you cancel 1 day or less before the shoot date, or do not show up to a shoot, there is no refund.
Gift cards are non-refundable. Prearranged transportation costs or permits for the photographer are non-refundable.
Local Lens photo shoots may be conducted at all times of the year, rain or shine. The Photographer may, at his or her discretion, vary the photoshoot location in order to better capture your photos taking the weather into account. If you are unwilling to accommodate an alternate location or alternate time slot that was offered by your photographer due to the weather forecast, then the normal cancellation policy will apply. If the photographer has no alternate availability nor alternate shoot locations, and the weather poses too great of a risk then the photoshoot cost will be refunded to you minus 2.9% credit card processing fee and any transportation costs already paid for by the photographer (tickets, ferries, etc).
Some hotels do not allow photographers, and you will need to arrange to meet your photographer in nearby public space or pay for a hotel photographer permit. If you think your hotel may have these fees, please check before booking your shoot. If you book and later find out there is a strict no photography rule, the photographer will offer to reschedule or offer alternative locations. If you are not able to reschedule and are unwilling to go to an alternate location, the shoot is treated as a normal cancellation and the appropriate refund is offered.
This should not happen, but if there is a dire emergency then we will find you a new photographer for your shoot. If we cannot, then you will get a 100% refund.
Yes! But with last minute availability same-day shoots are not guaranteed. If you book a shoot and then immediately cancel a shoot all within 24 hours for any reason, we will refund 50%.
If you arrive more than 10 minutes late for your session, any time that has passed from your original start time will be forfeited, and you may shoot for the remainder of the time you have booked. The number of photos delivered may be adjusted to reflect the actual time spent together. There may be waiting time or delays involved due to traffic or city events, so photographers and customer should plan accordingly. You may consider contacting your Photographer in advance to determine the possibility of any delays.
More FAQ
Let us know ASAP! You can use the form below or the chat and we will investigate immediately.
To change your shoot inquiry date, you will need to create a totally new inquiry from your account or ask the photographer if they are available for a new date and tell them to make the change. As soon as your photographer confirms their availability for the new date, you’ll be ready to proceed with the reservation.
To change the time, submit a follow-up question with your photographer and ask if they are available at your new desired time. Once they confirm their availability, you can proceed with the reservation.
To change the duration, you can simply proceed with the reservation and before submitting payment you can change the package duration. The total amount due will be modified accordingly.
After your payment is processed, you will be able to speak directly with your photographer to coordinate any last photoshoot details such as the meeting spot and exact start time
If your photographer did not add time restrictions to their response, they are available for any time slot on your date. After your payment is processed, you will be able to speak directly with your photographer to coordinate photoshoot details such as the meeting spot and time.
Unfortunately your inquiry has probably timed out due to inactivity. If you don’t book in 2 days, it will delete. To create a new inquiry, click the “Create New Shoot” button in the menu of your dashboard, fill out the new details, and click Save. As soon as your photographer re-confirms their availability you’ll be ready to proceed with the reservation.
If you arrive more than 10 minutes late for your session, any time that has passed from your original start time will be forfeited, and you may shoot for the remainder of the time you have booked. The number of photos delivered may be adjusted to reflect the actual time spent together. There may be waiting time or delays involved due to traffic or city events, so photographers and customer should plan accordingly. You may consider contacting your Photographer in advance to determine the possibility of any delays.
Ask the photographer if they can accommodate a new date. If they cannot, then the cancellation policies will apply.